Refund & Return Policy

Because ZASH Kitchen sells freshly prepared food, returns are generally not accepted once an order has been delivered.

Eligible issues

Please contact us promptly if you receive a wrong item, a missing paid item, or an item that is materially damaged or spilled on arrival.

Evidence

We may request clear photos of the delivered order and packaging to review a claim.

Refund method

Approved refunds are processed to the original payment method where possible, or another mutually agreed method. Processing time depends on the payment provider.

Change of mind

Refunds are not normally available for taste preference, change of mind, or an order that was correctly prepared and delivered.

Cancellation

Please request cancellation immediately. Once food preparation has started, cancellation or refund may not be possible.